| CWS does not normally offer credit,
however we will in certain situations. Credit will only
be extended on a case by case basis, and CWS, Inc. reserves
the right to refuse credit at any time based wholly on
our sole discretion. We offer credit to:
- Customers who have been with us at least 3 months
The credit limit can be reduced or terminated
if the customer has:
- An unreliable payment history with us
- One or more past due bills
We offer credit terms of:
- Net 15 - Net amount due in 15 days
Late payment results in:
- Late fees of $5.00
- Revocation of credit privileges
We collect overdue bills by taking the following
steps:
- At 1 day past due, we send a friendly email reminder
- At 15 days past due, we send a second email reminder
- At 30 days past due, we suspend services and report
to collections
We handle cancellations and refunds as follows:
- Cancellations must be in writing and emailed to
sales@cws.net or faxed to 507-289-0349 on the date
service is to be terminated. Do not send a cancellation
request before you are ready to have service terminated.
- Refunds for 3, 6 and 12 month contracts are given
only for cancellations made within 10 days of your
last renewal date.
- No refunds are given for early cancellation of an
existing renewal period.
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